Returns Please Note: Before we can process your return, you must submit a ticket to our returns email on this page (below). We cannot track/process returns over the phone without an existing Return Merchandise Authorization (RMA) number.

We do not accept unauthorized packages at our corporate office. If a customer ships a package to our corporate office address at the bottom of this page without prior authorization, we reserve the right to reject refunding/crediting that customer for their return.

Just want to talk to someone about products, technical questions or want to place an order over the phone?
Call: 1-844-422-7884 ext. 1 (sales)

Or talk to us via email:

We answer emails quickly! Please send us your questions, comments or concerns and we'll work hard to reply within 24 hours.

Our office hours are 8:30am-6:00pm ET, Monday through Friday.

Please choose an option below:




RETURNS & EXCHANGES / Cancellations

Please refer to our Return Policy if you have not already.

General return policy requirements:

  • The product must be in new and original condition.
  • Must begin the return process within 30 days of receiving the product.
  • The item must be returned including all the original packaging and accessories.
  • Customer is responsible for the return shipping costs.
  • Returns will not be accepted after 30 days.
  • Returning a product will incur up to a 20% restocking charge.
  • DoubleTake branded products will incur a 35% restocking fee charge.
  • Cancelling an order after it has shipped will result in a shipping charge.
  • We do not accept any returns for On Board Computers (OBC's), Motor Controllers (Admiral, etc.), and other electronics - whether opened or not.
  • We do not accept returns of OPENED Electronic items such as Golf Cart Light Kits, headlight kits, etc.

To begin your return or exchange, please email us at the address below. Include your order number in the title of the email. This will generate your return/exchange ticket:


Tracking Questions

When will I receive my Tracking Numbers?
Tracking numbers are sent out within 24-48 business hours of placing your order!

I didn't receive my tracking numbers within 48 business hours:
If you did not receive any tracking information within 48 hours of placing your order, please check to make sure you entered your email address correctly when placing your order! If you entered the wrong email address, please fill out the form below (with the correct email address) and we will get you your tracking number right away!

Multi-Piece Shipments:
We ship items from where we have stock, and from the closest warehouse to you. For this reason, your items may arrive at separate times and in multiple shipments. Please be patient if part of your order arrives a day or two ahead of the others!

One tracking number can also contain multiple packages.

If you still have a tracking question, please email us with your order number in the title at:

Corporate Office:
1626 E University Drive
Phoenix, Arizona 85034
Please note, our office is NOT a physical retail location.