Returns Please note: Before we can process your return, you must submit a ticket to the returns email address on this page (below). We cannot track/process returns over the phone without a return ticket number.
We do not accept unauthorized returns at our Corporate HQ. We reserve the right to reject ALL returns shipped to our Corporate HQ (7607 E Greenway Dr.) without prior authorization.
Just want to talk to someone about products, have technical questions, or want to place an order over the phone?
Call: 1-844-422-7884 ext. 1 (sales)
Or talk to us via email: email@example.com
We answer emails quickly! Please send us your questions, comments or concerns and someone will reply within 24 business hours.
Our office hours are 8:00am-7:00pm EST, Monday through Friday.
Please refer to our Return Policy if you have not already.
General return policy requirements:
To begin your return or exchange, please email us at the address below. Include your order number in the title of the email. This will generate your return/exchange ticket:
Tracking numbers are sent out within 24-48 business hours of placing your order!
If you did not receive any tracking information within 48 hours of placing your order, please check to make sure you entered your email address correctly when placing your order! If you entered the wrong email address, please fill out the form below (with the correct email address) and we will get you your tracking number right away!
We ship items from where we have stock, and from the closest warehouse to you. For this reason, your items may arrive at separate times and in multiple shipments. So please be patient if part of your order arrives a day or two ahead of the others!
One tracking number can also contain multiple packages.
If you still have a tracking question, please email us with your order number in the title at:
7607 E Greenway Dr.
Scottsdale, AZ 85260
Please note, our office is NOT a physical retail location.