COVID-19 UPDATE: Due to unusually high order and call volumes, as well supplier delays in our industry, please note that your order will take longer than normal to process. We are an American family-owned business providing customer service with our team of 11 people. You may need to call several times to get through to us until the global situation stabilizes. Email replies are also delayed at this time.
We greatly appreciate your patience and promise to make sure you are taken care of!
Returns Please note: Before we can process your return, you must submit a ticket to our returns email on this page (below). We cannot track/process returns over the phone without a return ticket number.
Just want to talk to someone about products, technical questions or want to place an order over the phone? Call: 1-844-422-7884 ext. 1 (sales)
Or talk to us via email: firstname.lastname@example.org
We answer emails quickly! Please send us your questions, comments or concerns and someone will reply within 12 business hours.
Our office hours are 9:00am-5:00pm CST, Monday through Friday.
Please refer to our Return Policy if you have not already.
General return policy requirements:
To begin your return or exchange, please email us at the address below. Include your order number in the title of the email. This will generate your return/exchange ticket:
When will I receive my Tracking Numbers?
Tracking numbers are sent out within 24-48 business hours of placing your order!
Please note: COVID-19 has delayed typical tracking times up to 12 days. Please do not contact us for tracking unless your iteam is taking longer than 12 business days to arrive.
I didn't receive my tracking numbers within 48 business hours:
If you did not receive any tracking information within 48 hours of placing your order, please check to make sure you entered your email address correctly when placing your order! If you entered the wrong email address, please fill out the form below (with the correct email address) and we will get you your tracking number right away!
We ship items from where we have stock, and from the closest warehouse to you. For this reason, your items may arrive at separate times and in multiple shipments. So please be patient if part of your order arrives a day or two ahead of the others!
One tracking number can also contain multiple packages.
If you still have a tracking question, please email us with your order number in the title at: