Golf Cart Tire Supply offers a 100% satisfaction guarantee. If for any reason you are not completely happy with any product you order from us, you can return it within 30 days of receiving the order for a full no-hassles refund (minus Golf Cart Tire Supply's shipping costs incurred from sending the item to you). Additionally, you will need to pay return shipping unless otherwise verified by customer service.
General return policy requirements:
Note: Golf Cart Wheels may not be returned once they have been mounted on a cart. Tires (ordered individually, not in a combo) may not be returned once mounted to a golf cart wheel, even if never driven on. We thoroughly inspect all wheels and tires and any request for refund for any item that has been used will not be honored.
Note: Electronic items (golf cart controllers, electric golf cart motors, golf cart light kits) cannot be returned if opened.
If you want to make a CHANGE to your order before it ships (decide you want different wheels, etc.); you may only do so as long as you have not yet received an "Your order is being processed" email. Once your order is processed, we cannot make changes to the order and you will need to return those items before we can ship different ones.
Refused Packages/Orders: Please note, if you change your mind after ordering and refuse to take delivery of your items; regular shipping charges and restocking fees will apply. It costs money to have our employees pick, pack and ship things. Shipping also costs money. Please double check your order before placing!
We strive to achieve 100% customer satisfaction. If you have any questions or issues with any product you order, please do not hesitate to contact us.
To start a return:
Please fill out our RETURN FORM.
We will send you an email with a return authorization number and the address to ship your return items to. Please write this "RA" number on the outside of your return package in large black letters and ship the items to the address provided to you via email.
Do I have to pay for return shipping?
Yes for general returns or exchanges. No if you received a damaged or defective product.
If you receive a damaged or defective product, we will make sure you are taken care of right away. After notifying us, we will ship you a replacement immediately along with a pre-paid return slip for the broken/defective items. You will NEVER pay for any shipping/return costs if we make a mistake on our end or if you receive a defective product.