Hello, I know some of you have been waiting an unusually long time for your order to be delivered and may not be getting as quick a response as we'd like to provide to your questions and inquiries. So I want to personally apologize and share with you what's causing the delays.
COVID-19 has affected the time it takes our suppliers to get their products and materials/inventory, increased the time it takes to pack orders, and has slowed logistics/transportation (as they face higher than normal demand for online goods while people are stuck inside). This is not an excuse... it is affecting our entire industry.
All preventative measures have also been taken to ensure a clean, safe, and healthy environment for our employees and your packages. This includes social distancing between packing stations in our warehouse. Even though we have a limited amount of team members that are allowed in the warehouse at any time, we are running more shifts to try and get orders out faster.
On that note I want to thank you for your patience. We here at the Golf Cart Tire Supply are humbled by the overwhelming support we have received from our loyal customers.
I apologize again for any inconvenience and thank you for your patience. This is not how the GCTS Team likes to conduct business but COVID-19 has required us to adapt.
I want you to know that our family team of 11 people is extremely committed to helping you purchase the Golf Cart Accessories you love and are working as fast as we can to get your order out to you as quickly and safely as possible.
If you have any other questions or concerns regarding your order, you can respond to your order email and one of our team members will get back to you as soon as possible!
All the best,